PRIVACY POLICY

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At FamilyaConnect Pvt. Ltd., safeguarding the personal data of our customers, website visitors, and mobile application users is a fundamental priority. We are committed to collecting, using, and processing personal information in a manner that is lawful, transparent, and consistent with users’ reasonable expectations. This Privacy Policy explains in clear terms how we collect, use, disclose, store, and protect your personal information, as well as the rights available to you under applicable data protection laws, including the General Data Protection Regulation (“GDPR”), the Digital Personal Data Protection Act, 2023 (“DPDP Act”), and other relevant regulations. This Policy applies to personal information collected through the FamNme mobile application, website, and related services (collectively referred to as the “FamNme Services” or “Services”). When this Privacy Policy refers to “FamNme,” “we,” “us,” or “our,” it refers to FamilyaConnect Pvt. Ltd., which acts as the Data Controller and, where applicable, as a Data Processor or Sub-Processor in relation to your personal information.We encourage you to read this Privacy Policy carefully to ensure that you are fully informed about how your personal information is handled before accessing or using our application, website, or Services.

1. WHAT FAMNME DOES

FamNme is India’s first spirituality-enabled genealogy marketplace. The application

is a user-friendly digital platform designed to manage family, faith, and cultural needs within a single, trusted ecosystem. Through one secure account, users can access a verified marketplace offering ritual items, spiritual products, and faith-linked services. This application enables users to book rituals, prayers, and ceremonies with temples, churches, and other community institutions, make secure online payments, and receive confirmed services with confidence. FamilyaConnect functions as an aggregator, seamlessly connecting users with authentic service providers while ensuring transparency, dignity, and convenience across diverse faith traditions. Additional information about our products and services is available on our official website at https://familyaconnect.com.

When using FamNme’s application and related services, you may be required to provide certain personal information, upload video files, audio files, text files etc. for getting specific services. By doing so, you represent and warrant that you have obtained all necessary consents, permissions, and approvals from the relevant data subjects, as required under applicable data protection and privacy laws. Similarly, when you input data or upload image files, video files, audio files, or text files to secure the Services, you confirm that all required consents and lawful authorizations have been obtained prior to submission. When you purchase FamNme services, we collect limited transactional information such as order date payment amount through third-party payment platforms. This information is used solely for processing transactions, counting sales, and providing after-sales support. To enhance user experience and better understand how our Services are accessed and used, we collect usage log data (such as click activity) and search records. These data may also be used for analytics and marketing purposes, including service improvements, customer support, feature updates, and notifications about events or promotions. Such data does not include your private or sensitive personal information.

For more information about FamNme, please see the "Contact Us" section of our Website or application at https://familyaconnect.com

2. LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

If you are a visitor to our application or website, the legal basis for collecting and using your personal information depends on the type of data involved and the specific context in which it is collected.

The primary goal of the Company in collecting the information is to provide you a platform for the purpose of providing the Services. The Company may use the Personal Information provided by you in the following ways:

To help provide you the Services;
To observe, improve and administer the quality of Service;
To analyze how the Platform is used, diagnose technical problems;
Remember the basic information provided by you for effective access;
To confirm your identity in order to determine your eligibility to use the Platform and avail the Services;
To notify you about any changes to the Platform;
To enable the Company to comply with its legal and regulatory obligations;
For the purpose of sending administrative notices and Service-related alerts and similar communication, as detailed under this Privacy Policy, with a view to optimizing the efficiency of the Platform;
Doing market research, troubleshooting, protection against error, project planning, fraud and other criminal activity; and
To enforce the Company’s Terms of Use.
To connect you with other Platform users through various features of the Platform;

In accordance with TRAI regulations, we would like to inform you that we may reach out to users registered on the National Do Not Call (DND) registry through calls and SMS for essential communications related to our services.

In certain situations, we may also process personal information to comply with a legal obligation or to protect your vital interests or those of another individual. Where we request personal information to meet a legal requirement or to perform a contract, we will clearly inform you at the relevant time whether providing such information is mandatory, as well as the potential consequences of not providing it.

When we rely on legitimate interests (ours or those of a third party) to process your personal information, such interests typically include operating and improving our platform, communicating with users, responding to inquiries, conducting marketing activities, and detecting or preventing unlawful activities. Where appropriate, we will inform you of the specific legitimate interests relied upon. If you have any questions or require further clarification regarding the legal basis on which we collect and use your personal information, please contact us using the details provided in the “Contact Us” section of this Privacy Policy.

3. HOW WE COLLECT YOUR PERSONAL INFORMATION

When you use the FamNme Services, we may collect personal information about you in the following ways.

3.1 Information You Provide Voluntarily

When accessing or using the FamNme Services, you may choose to provide certain personal information voluntarily. The specific information requested and the purpose for which it is collected will be clearly explained at the point of collection.

You are not required to provide personal information to use FamNme. However, please note that if certain information is not provided, we may be unable to deliver some features, products, or services.

Information necessary for service delivery
Certain personal information is required for the proper performance of the FamNme Services. Without this information, we may not be able to provide you with the requested services in full.

Account information
When you create an FamNme account, we may collect information such as your name, email address, phone number, and other relevant contact details.

Personal information you choose to share
You may voluntarily provide additional personal information to enhance your experience when using the Services. Such information is processed based on your consent and may be withdrawn at any time.

Additional profile information
You may choose to provide supplementary profile details, such as a nickname or similar identifiers, within your FamNme account.

Shared information
“Shared Information” refers to any information relating to you that is voluntarily shared through the FamNme Services. This may include content posted on your FamNme account, publicly available profile information, usernames, profile images, videos, audio recordings, or data captured through your device’s camera, microphone, or similar tools, where you have provided prior consent. Shared Information may also include information relating to you that is shared by other users of the FamNme Services, such as location data or log information, where applicable.

3.2 Information We Automatically Collect

When you use the FamNme Services, certain information is automatically collected from your device. In some jurisdictions, this information may be considered personal information under applicable data protection laws.

This information may include:

IP address
Device type and unique device identifiers
Browser type
Broad geographic location (such as country or city-level data)
Contact-related technical information
Details regarding your interaction with our website or Services, including pages visited and links clicked
Any other information to improve the services

Collecting this information helps us understand how users interact with our Services. We use it to analyze usage patterns, preferences, and general location information in order to provide improved, personalized, and more relevant services, including tailored promotions and advertisements where permitted. This information is processed where necessary to perform our contractual obligations, comply with legal requirements, and support our legitimate interests in operating, maintaining, and improving the FamNme Services.

3.3 Information Obtained from Third Parties

From time to time, we may receive personal information about you from third-party sources, such as Google or similar service providers. We only collect such information where we have verified that the third party has obtained your consent or is otherwise legally permitted to share the information with us. The types of information obtained from third parties may include account-related details, which we use to create or manage your FamNme account and to maintain accurate and up-to-date records. These third parties operate under their own privacy policies. We encourage you to review those policies carefully. FamNme is not responsible for any non-compliance, violations, or unlawful processing of personal information by such third parties.

3.4 Collection and Use of Non-Identifiable Data

Non-identifiable data refers to information that cannot be used to identify an individual. Examples include aggregated statistics relating to website visits, application usage, downloads, product sales volumes, and program selections. We collect and analyze such data to better understand how users engage with our products and Services, enabling us to improve functionality, performance, and user experience. Personal information and non-identifiable data are stored and processed separately and used independently. In certain circumstances, FamNme may collect, use, disclose, or transfer non-identifiable data for additional purposes in the future, as permitted by applicable laws and business requirements.

4. HOW WE USE YOUR PERSONAL INFORMATION

We use, store, and process your information, including personal information, to provide and operate the FamNme Services, to better understand and improve our offerings, to create and maintain a safe and reliable environment, and to comply with applicable legal obligations.

4.1 Providing, Improving, and Developing FamNme Services

We process your personal information to deliver the FamNme Services and specific features within those Services. This processing is necessary for the proper performance of our contractual obligations to you and is also carried out in our legitimate interest to improve, enhance, and develop our Services.

4.2 Creating and Maintaining a Safe and Secure Environment

We use personal information for purposes such as customer support, security monitoring, fraud detection, data archiving, and backup, in accordance with the FamNme Terms of Service and other applicable policies. We also process personal information to meet our legal and regulatory obligations. This processing is based on our legitimate interest in protecting the integrity and security of the FamNme Services, ensuring contractual performance, and complying with applicable laws.

4.3 Advertising, Marketing, and Service Customisation

We use personal information to better understand how users access and use the FamNme Services, to improve existing features, and to develop new services. This includes responding to user preferences and requests, such as language and location settings, personalized support, and service instructions. We may also use personal information for product presentation, personalized recommendations, and to send promotional communications, including service updates, feature announcements, and promotional offers. Such processing is carried out based on our legitimate interest in promoting products and services that may be relevant to you. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our messages or by adjusting your notification preferences within your FamNme account.

4.4 Additional Uses of Personal Information

In general, we use personal information only for the purposes described in this Privacy Policy or for purposes that are clearly communicated to you at the time of collection.

Where required by applicable law, we will obtain your prior consent before using personal information for any additional purposes. This may include processing for archiving in the public interest, scientific or historical research, or statistical purposes, where permitted by law.

4.5 Relationship with FamNme Terms of Service

Any provisions relating to the use of personal information contained in the FamNme Terms of Service shall be interpreted and applied in accordance with this Privacy Policy. In the event of any inconsistency, this Privacy Policy shall prevail.

4.6. Link to Third Party Websites

This Platform may contain links which may lead you to other Websites. Please note that once you leave the Company’s Platform you will be subjected to the privacy policy of such other websites. The linked websites are not necessarily under the control of the Company. Please be aware that the Company is not responsible for the privacy practices of such other sites. The Company encourages you to read the privacy policies of each and every website that collects Personal Information. If you decide to access any of the third-party sites linked to the Platform, you do this entirely at your own risk. Any links to any partner of the Company should be the responsibility of the linking party, and the Company will not be responsible for notification of any change in name or location of any information on the Platform.

In the event of an error in the app we collect data and information (through third parties) on your phone called Log Data. This Log Data may include information such as your device internet protocol address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other such related statistics.

5. HOW WE SHARE, TRANSFER, PUBLICALLY DISCLOSE AND RETAIN YOUR PERSONAL INFORMATION

We respect your privacy and do not share your personal information with other companies, organizations, or individuals except in the circumstances described below.

5.1 Sharing with Your Consent

We may share personal information with third parties or specific categories of third parties only after obtaining your explicit consent. The scope of information shared will be limited to what you have authorized.

5.2 Sharing Pursuant to Laws and Regulations

We may disclose your personal information to competent law enforcement authorities, regulatory bodies, government agencies, courts, or other third parties where we believe it is necessary:

(i) to comply with applicable laws or regulations;
(ii) to exercise, establish, or defend our legal rights;
(iii) to protect your vital interests or those of another individual; or
(iv) to pursue our legitimate interests, provided your rights and freedoms are not overridden.

5.3 Sharing with Affiliated Companies

To provide and support the FamNme Services, we may share your personal information with our subsidiaries, affiliates, and trusted third-party service providers, including AI service partners like Google and OpenAI. We only share the information necessary to deliver the Services, and all recipients are contractually obligated to process your personal information strictly in accordance with this Privacy Policy. Any changes in the purpose of processing by these affiliates will require your renewed consent or authorization. Examples of such services include:

Assisting us in providing the FamNme Services to you;
Supporting contractual obligations and improving our Services;
Providing technical infrastructure, analyzing service usage, measuring advertising effectiveness, or assisting with academic research and surveys;
Communication service providers sending emails, messages, or push notifications on our behalf.

Personal information is shared only for legitimate, reasonable, necessary, specific, and explicit purposes. Service providers are contractually bound to protect your data and use it only as permitted under this Privacy Policy.

5.4 Authorized Advertising and Analysis Partners

With your consent, we may share non-identifiable or aggregated information with advertising and analytics partners. This may include data on advertising coverage and performance, while ensuring that no personally identifiable information is disclosed. Aggregated demographic information may be shared to help partners better understand their audience.

5.5 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency, some or all of our assets, including your personal information, may be transferred. We will ensure that any acquiring organization continues to comply with this Privacy Policy, or we will seek your renewed consent before transferring your personal information.

5.6 Aggregated Data

We may share aggregated or anonymized data that cannot identify you personally. Such information may be used for regulatory compliance, industry or market analysis, demographic profiling, marketing, and other business purposes.

5.7 Reminders Regarding Third-Party Processing

Where personal information is shared with third parties to help us provide or improve Services, strict contractual restrictions apply:

They must comply with this Privacy Policy.
They must follow any instructions we provide regarding confidentiality, security, and permitted uses.

We may also share aggregated or anonymized data that cannot be linked to any individual.

6. HOW WE PROTECT YOUR PERSONAL INFORMATION

FamNme takes the security and protection of your personal information very seriously. We have implemented industry-standard measures to prevent unauthorized access, disclosure, use, modification, or loss of personal information. These measures are designed to provide a level of security appropriate to the risks involved in processing your data.

6.1 Security Measures

Our security measures include, but are not limited to:

Encrypting sensitive data exchanged between your browser and our Services using SSL technology;
Providing HTTPS-safe browsing on our website;
Implementing encryption technologies to ensure confidentiality of data;
Using protective mechanisms to prevent malicious attacks;
Enforcing access controls to ensure that only authorized personnel can access personal information;
Conducting regular training programs to strengthen employee awareness and compliance regarding the importance of data protection and privacy.

6.2 Data Breach Notification

In the event of a personal information breach, FamNme, as both Data Controller and Processor, is legally obligated to notify the relevant supervisory authority without undue delay normally within 72 hours unless the breach is unlikely to pose a risk to individuals’ rights and freedoms.

6.3 Data Minimization and Retention

We take care to collect only relevant personal information. Your personal data will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.4 Secure Communication Recommendations

The internet is not completely secure. Communications via email, instant messaging, or other forms of interaction with FamNme users are not encrypted by default. We strongly recommend:

Avoiding transmission of sensitive or confidential information without prior consent from the relevant data subject;
Using strong passwords, two-factor authentication, and other account security measures to protect your information.

6.5 Responding to Security Incidents

We strive to protect the security of any information you share, recognizing that complete security cannot be guaranteed. In the unlikely event of a personal information security incident, we will:

Notify you promptly, in accordance with applicable law;
Provide information on the nature of the incident, potential impacts, measures taken or to be taken, and guidance on how to mitigate risks;
Communicate through email, letters, telephone, or push notifications;
Where individual notification is not feasible, issue announcements via our website;
Cooperate with regulatory authorities, reporting the status and progress of any security events as required.

7. YOUR RIGHTS TO MANAGE THE PERSONAL INFORMATION

Depending on the laws of the country or region where you reside or where FamNme processes your personal information, you may have certain rights regarding your personal data. These rights may include the right to access, rectify, delete, restrict, or object to the processing of your personal information, as well as the right to data portability.

7.1 Right of Access

You have the right to access your personal information, except where restricted by law. You can access your information directly through the login provided on our website. If you are unable to access certain personal information through the login system or wish to request information not available there, you may contact us at abhilash.pillai@familyaconnect.com. We will respond to your access request promptly, and in any case within ten (10) days of receipt.

7.2 Right to Rectification

If you identify any inaccurate or incomplete personal information, you have the right to request correction.

You may update your information directly through your account login.
If you are unable to do so, you may submit a correction request via email to abhilash.pillai@familyaconnect.com. We will process your request without undue delay and, in any case, within one month of receipt.

7.3 Right to Erasure (“Right to be Forgotten”)

You may request deletion of your personal information in the following circumstances:

If we process personal information in violation of applicable laws;
If personal information is collected or used without your consent;
If personal information is processed contrary to our agreements;
If you no longer use our products or services, or you cancel your FamNme account;
If FamNme no longer provides services to you.

Requests for erasure can be submitted via abhilash.pillai@familyaconnect.com , and we will respond without undue delay, within seven days of receipt. Please note that deletion from live systems may not immediately remove information from backup systems, which will be cleared according to scheduled updates.

7.4 Other Rights

You may also:

Object to the processing of your personal information;
Request restriction of processing;
Opt-out for data training and related purposes

These rights can also be exercised by contacting us at abhilash.pillai@familyaconnect.com. We will respond without undue delay, within seven days of receipt.

7.5 Managing Consent and Authorization

Certain services require basic personal information to function properly. You may grant or withdraw your consent for the collection and use of personal information beyond the minimum required. Withdrawing consent will not affect processing based on previous consent, nor will it affect lawful processing under other legal grounds.

7.6 Marketing Communications

You may opt out of marketing communications at any time:

For email communications, click the “unsubscribe” link provided in the message.
For other forms of marketing, such as postal or telemarketing, contact us at support@familyaconnect.com.

7.7 Right to Lodge a Complaint

In the event that you wish to raise a query or complaint with us, please contact our Grievance Officer (contact details set out below) who shall acknowledge your complaint within 24 (twenty four) hours from the time of receipt of such complaint. Kindly note that once your complaint is received, we shall use our best efforts to redress it within a period of 15 (fifteen) days from the date of receipt of such complaint: Name: Abhilash Pillai Contact Number: +91 9995894958 Email ID: legal@familyaconnect.com.

7.8 Address for Privacy Questions

Should you have questions about this Privacy Policy or Company’s information collection, use and disclosure practices, you may contact us at legal@familyaconnect.com. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of Personal Information about you. Except where Principal Office Address: Floor No. 3, Carnival Infopark, Phase IV, Kakkanad, Cochin -82042, required by law, the Company cannot ensure a response to questions or comments regarding topics unrelated to this policy or Company’s privacy practices.

7.8 How We Respond to Requests

To protect your security, we may require your request in writing or another verifiable form to confirm your identity.

We will respond without undue delay and within one month of receiving your request.
In principle, reasonable requests are free of charge.
Repeated or excessively time-consuming requests may incur a reasonable fee.
We may reject requests that are unreasonably repeated, technically impractical, or may risk others’ legal rights.

7.9 Links to Other Sites

The FamNme Services may provide links to third-party websites or resources. FamNme does not control these external sites and is not responsible for their content, products, services, or privacy practices. Your interactions with any third-party site are at your own risk. FamNme will not be liable for any damages or losses arising from your use of or reliance on third-party sites.

8. OUR NOTICE

8.1 Notices and Other Types of Communication

When you use the FamNme Services, we may use your personal information to send you emails, text messages, or push notifications. If you prefer not to receive newsletters or promotional messages, you can either select the “Cancellation Notice” option (if available) on your device or contact us at abhilash.pillai@familyaconnect.com to manage your preferences.

8.2 Service-Related Announcements

From time to time, we may send you service-related announcements that are necessary for the proper functioning of the FamNme Services for example, notifying you about temporary service suspensions for maintenance. Please note that these service-related communications are not promotional in nature and cannot be opted out of, as they are essential to providing the Services.

9. DISCLAIMER OF WARRANTY

The FamNme software application, including all content and services provided through the application, is provided on an “as is” and “as available” basis.

FamNme expressly disclaims all warranties of any kind, whether express or implied, including but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, security, and accuracy;
Warranties arising from usage of trade, course of dealing, or course of performance.

FamNme makes no guarantee, and expressly disclaims any obligation, that:

The content will be up-to-date, complete, comprehensive, accurate, or suitable for your specific circumstances;
The software application will meet your requirements or operate without interruption, delay, security risks, or errors;
Results obtained from using the software application or any associated Services will be accurate or reliable;
The quality of any products, services, information, or other materials obtained through the application will meet your expectations.

Please note that the content and information provided may be derived from publicly available sources. FamNme cannot guarantee the genuineness, authenticity, or accuracy of such information.

10. INTELLECTUAL PROPERTY RIGHTS

FamNme is not responsible for the content, quality, or accuracy of data provided by users, third parties, or compilations of such data made available through the FamNme software application. All materials provided within the FamNme software application (the “Online Materials”) are the intellectual property of FamNme and are protected by applicable intellectual property laws. All rights, titles, and interests in and to the software application remain vested solely in FamNme. Similarly, rights to any information or content furnished in the application belong either to FamNme or to the respective source from which the data is obtained. Under no circumstances do you acquire any ownership rights in the software application or the Online Materials. You may not, directly or indirectly:

Use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign, or otherwise convey the application or the Online Materials, except as expressly permitted by the Terms of Use;
Use the software application or Online Materials to create a competing product for resale;
Use the Online Materials in any way that competes with FamNme.

Any copy, translation, modification, adaptation, derivative work, or improvement of the software application or Online Materials made by or for you remains the property of FamNme. At FamNme’s request, you must execute, or ensure the execution of, any document necessary to assign such rights to FamNme or to confirm its ownership and intellectual property interests.

11. THIRD PARTY PARTNERS & INTEGRATIONS

The FamNme Services may include links to third-party websites or services, such as third-party integrations, co-branded services, or third-party-branded services (collectively, “Third-Party Partners”). FamNme does not own or control these Third-Party Partners. When you interact with them, you may be providing information directly to the Third-Party Partner, FamNme, or both. Third-Party Partners have their own rules regarding the collection, use, and disclosure of information. We encourage you to carefully review the privacy policies of any third-party sites or services you access. FamNme is not responsible for the content, policies, or practices of Third-Party Partners. Your interactions with these third parties are at your own risk.

12. DATA RETENTION

We retain personal information collected from you only for as long as we have a legitimate business need to do so. Examples include providing a service you have requested or complying with applicable legal, tax, or accounting requirements. Once we no longer have a legitimate business need to process your personal information, we will either:

Delete it; or
Anonymize it so that it can no longer be associated with you.

If deletion or anonymization is not immediately possible for example, because your personal information is stored in backup archives we will securely store your information and isolate it from further processing until such time as deletion or anonymization is feasible.

13. JURISDICTION AND CROSS-BORDER TRANSFER

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Offerings you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

14. GLOBAL OPERATIONS AND INTERNATIONAL DATA TRANSFERS

We operate globally to bring you our services. Where the laws of your country allow you to do so, you authorise us to transfer, store, and use your personal data in the United States, India and any other country where we operate. In some of the countries to which we transfer personal data, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those of your country. When we transfer personal data outside of the United States, including transfers between the U.S., India, and countries within the European region, we ensure that an adequate level of protection is maintained for the rights and freedoms of data subjects. Such transfers are carried out in compliance with applicable data protection laws and may be based on one or more of the following safeguards: (i) an adequacy decision confirming that the receiving country provides an adequate level of data protection; (ii) the implementation of appropriate contractual safeguards, such as Standard Contractual Clauses (model clauses), which may be made available upon request; or (iii) participation in and adherence to recognized transfer mechanisms such as the EU–U.S. Data Privacy Framework (DPF), where applicable. These measures collectively ensure that personal data continues to be handled securely and lawfully, irrespective of the jurisdiction to which it is transferred.

FamNme has implemented global privacy practices for processing personal information protected under various data protection laws. FamNme transfers personal information between the countries in which we operate in accordance with the standards and conditions of applicable data protection laws, including standards and conditions related to security and processing.

We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

16. HOW WE DISPOSE THE PERSONAL INFORMATION OF CHILDREN

16.1 General Policy

FamNme’s personal and home-use products and Services are intended primarily for adults. However, we recognize the importance of applying enhanced safeguards when our Services are used in connection with children and minors, and we are committed to protecting their privacy and personal information.

16.2 Use of Services Involving Minors

If you use the FamNme Services to upload, process, or otherwise provide personal information relating to individuals under the age of 16, or any other age defined as a minor under applicable law (“Minors”), you acknowledge and agree that you are solely responsible for ensuring full compliance with all applicable laws governing the collection, use, and processing of Minors’ personal information.

This includes, without limitation, compliance with:

The Children’s Online Privacy Protection Act (COPPA) in the United States;
Relevant provisions of the GDPR relating to children’s data (GDPR-K); and
Any other applicable child data protection or privacy laws in the jurisdictions in which you operate.

16.3 Your Representations and Responsibilities

By submitting or processing Minors’ personal information through the Services, you represent and warrant that:

You have obtained all required, verifiable consent from a parent or legal guardian, as mandated by applicable law;
You are legally authorized to upload, manage, and process such information;
You will ensure ongoing compliance with all applicable legal and regulatory requirements relating to Minors’ data.

16.4 Our Commitment and Actions

FamNme does not knowingly collect or process personal information of Minors without appropriate authorization. If we become aware that Minors’ personal information has been submitted without the required consents or in violation of applicable laws, we may take appropriate corrective action, including deleting such information and suspending or terminating the associated account.

16.5 Indemnification Relating to Minors’ Data

You agree to indemnify, defend, and hold harmless FamNme, its affiliates, officers, employees, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

(a) Your upload, submission, or processing of Minors’ personal information;
(b) Your failure to obtain required parental or legal guardian consents;
(c) Your violation of COPPA, GDPR-K, or any other applicable laws relating to Minors’ data; or
(d) Any breach of the representations, warranties, or obligations set forth in this section.

17. USER INDEMNIFICATION

You agree to indemnify, defend, and hold harmless FamNme, including its affiliates, directors, officers, employees, and authorized representatives, from and against any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising out of or related to:

Any breach of this Privacy Policy by you;
Any misuse or unauthorized use of the FamNme Platform or Services, including any personal data accessed through the Platform;
Any content, information, or data submitted, uploaded, or provided by you that infringes the rights of a third party or violates applicable law;
Any violation of data protection, confidentiality, or privacy obligations attributable to your actions or omissions;
Any negligent, fraudulent, or wrongful conduct by you in connection with your use of the Platform or Services.

FamNme reserves the right to assume exclusive control of the defense and settlement of any matter subject to indemnification by you. In such cases, you agree to cooperate fully with FamNme in the defense of the claim. You may not settle any indemnified matter without the prior written consent of FamNme.

18. PRIVACY POLICY UPDATE

18.1 Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. When updates are made, we will publish the revised Privacy Policy on our website and update the “Last Updated” date at the top of the document.

18.2 Review and Continued Use

You will be given an opportunity to review the revised Privacy Policy before continuing to use the FamNme Services.

If you do not agree with the revised Privacy Policy, you may choose to cancel your account. If you continue to access or use the Services after the effective date of the updated Privacy Policy, such use will constitute your acceptance of the revised terms.

18.3 Notice of Material Changes

Where appropriate, we may provide additional or more prominent notice of material changes to this Privacy Policy, depending on the nature and significance of the changes.

18.4 Examples of Material Changes

Material changes may include, but are not limited to:

Changes in how we provide our Services, such as updates to the purposes of processing personal information, the types of personal information processed, or how such information is used;
Changes to our ownership or organizational structure, including changes resulting from mergers, acquisitions, bankruptcy, or other business restructuring;
Changes to the primary recipients of personal information, including sharing, transfer, or public disclosure practices;
Changes to your rights relating to the processing of personal information or how such rights may be exercised;
Changes to the responsible department, contact details, or complaint-handling channels related to personal information protection;
Identification of high-risk processing activities as indicated by personal information security or impact assessment reports.

19. YOUR CONSENT

By using the FamNme software application and/or by providing your personal information, you acknowledge and consent to the collection, use, and processing of your information in accordance with this Privacy Policy and the applicable Terms and Conditions. This consent includes, without limitation, your agreement to the sharing of personal information as described in this Privacy Policy.

If we make changes to this Privacy Policy, we will post the updated version on our website so that you remain informed about:

What personal information we collect;
How we use such information; and
The circumstances under which personal information may be shared or disclosed.

Your continued use of the FamNme Services following the publication of an updated Privacy Policy constitutes your acceptance of those changes.

20. HOW TO CONTACT US

If you have any questions, concerns, comments, or suggestions regarding this Privacy Policy, or if you wish to discuss how your personal information is handled, please contact our Data Protection Officer using the details provided below:

Contact Number: +91 9995894958

Email: abhilash.pillai@familyaconnect.com

The Data Controller responsible for your personal information is identified in the preamble of this Privacy Policy. We will make reasonable efforts to respond to your inquiries in a timely and appropriate manner and in accordance with applicable data protection laws.